Terms beginning with a capital letter are defined in the glossary of the Terms of Use of the site.
Pursuant to Article 6 of French Law No. 2004-575 of 21 June 2004 on confidence in the digital economy, Users of the website www.haisoft.fr are informed of the identity of the various parties involved in its creation and maintenance:
The owner and/or publisher is a legal entity.
Owner and/or publisher of the site: HaiSoft
Legal form: SARL (limited liability company) - RCS: 451475651
Publisher's address: 7 rue Vieille Levée, 45100 ORLEANS, France
Publication manager: Mr Frédéric VAGNER, Managing Director
Publication manager's e-mail: haisoft@haisoft.net
The site is hosted by the publisher.
In France, Personal Information is protected in particular by Law No. 78-17 of 6 January 1978, Law No. 2004-801 of 6 August 2004, Article 226-16 of the French Criminal Code and European Directive No. 95/46/EC of the European Parliament and of the Council of 24 October 1995.
Since 25 May 2018, the General Data Protection Regulation (GDPR) has been in force, strengthening the legislation on information and data security.
When the website www.haisoft.fr is used, the following information, which is not considered personal (“Non-Personal Information”), is collected in particular:
the URL Internet address of the links through which the User accessed the site www.haisoft.fr
the User's access provider.
When using the website www.haisoft.fr, information is collected that is considered Personal Information:
Identification data (last name, first name, address, email and telephone number)
Connection data (IP address and connection times)
Billing data (credit card and bank account number)
Service data (types, purchase dates, domain or server name, end date)
Support data (e-mails, tickets exchanged between the customer and our departments)
The User provides such Additional Personal Information knowingly, in particular when entering it themselves.
The User of the website www.haisoft.fr is then informed whether the Personal Information they are asked to provide is mandatory or optional.
Users who prove their identity may request from HaiSoft, at the e-mail address haisoft@haisoft.net:
verification of the personal data concerning them that has been collected by HaiSoft or on its behalf
the disclosure of a copy of this data provided free of charge, to the extent that such a request is not abusive, in particular due to its repetitive and disproportionate nature.
No Personal Information (including Additional Personal Information, if applicable) of the User of the website www.haisoft.fr is:
collected without the User's knowledge
published without the User's knowledge
exchanged, transferred, assigned or sold on any medium to third parties
All data collected remains physically hosted on HaiSoft's servers and may be transferred to other servers for the proper performance of the services requested, in particular for domain name registration, for which the personal data of the holders of those domains will be provided to the service providers responsible for making those domains available.
HaiSoft is authorised to carry out statistical studies and analysis on the use and typology of Users of the website www.haisoft.fr, subject to maintaining the anonymity of the latter.
HaiSoft SARL collects the personal data of its customers for the following purposes:
Management of customer accounts
Management of customer contacts
Management of domain name contacts
Commercial management and invoicing
In accordance with the provisions of the GDPR, the User has the right to retrieve, access and modify the personal data collected about them. To do so, the User sends HaiSoft:
an e-mail to haisoft@haisoft.net
a letter to 7 rue Vieille Levée, 45100 ORLEANS, France
stating their name or company name, their postal and/or e-mail contact details and, where applicable, their customer reference for the website www.haisoft.fr.
The modification will take place within a reasonable time from receipt of the User's request.
Customers can also make the change themselves in the Customer Area of the website, in which case it takes effect immediately.
When making a purchase on the website www.haisoft.fr, the user can use one of the following payment methods:
Visa (including Carte Bleue), international Visa cards and Mastercard
By bank transfer to our bank account
A “Cookie” makes it possible to identify the User, personalise their visit to the website www.haisoft.fr and speed up the display of the site by saving a data file on their computer.
The User acknowledges being informed of this practice and authorises HaiSoft to proceed with it.
In any event, HaiSoft undertakes never to disclose the content of these “Cookies” to third parties, except where legally required.
The User may refuse “Cookies” or configure their browser to be notified before accepting them. To do so, the User should configure their browser via the “Options” menu in Firefox or the “Tools” menu in Microsoft Internet Explorer.
Google Cookies are allowed by default; you can change this setting in the “Options” dialog box.
HaiSoft informs the User, where applicable, of the advertising nature of the content of the website www.haisoft.fr.
Comments and suggestions can be sent to the website manager at haisoft@haisoft.net.
If you have a complaint about the services provided by or purchased from HaiSoft, please first contact us by phone or via a Support Ticket in the Customer Area.
If you are not satisfied with the response you receive, you can then contact Frédéric Vagner, the company's director, by email at haisoft@haisoft.net.
If you are still not satisfied with the response provided and your complaint concerns a domain name, you can contact the Registry that manages the extension of the domain name in question:
- for domain names ending in .BE, you can contact DNS BE
- for domain names ending in .EU, you can contact EurID
- for domain names ending in .FR, you can contact AFNIC
- for domain names ending in .UK, you can contact Nominet
- for other domain names, you can contact ICANN
This legal notice was last updated on 23 January 2025.
