We offer free technical support, available 7 days a week via support tickets in the Customer Area. Tickets are answered directly by our technicians, whom you can also reach by phone on 0115 871 7533, Monday to Friday, from 10am to 12pm and from 2pm to 5pm.
We answer any hosting-related question: website installation, e-mail, PHP and Perl programming, and more. We also offer free sales support via support tickets in the Customer Area, or by phone on 0115 871 7533, Monday to Friday, from 10am to 12pm and from 2pm to 5pm.
When ordering through our website, you can use one of the following payment methods:
Visa (including Carte Bleue), international Visa cards and Mastercard
By bank transfer to our account at Crédit Mutuel, IBAN: FR76 1027 8374 9800 0205 0180 167
By direct debit from a European bank account
The contract runs for the period covered by your payment (usually 1 year or 1 month). 7 days before the end of the period, you will receive an e-mail reminding you of the renewal date. The service is renewed automatically if it is set to renew and we receive your payment (if you pay by card or direct debit and the service is set to renew, the payment is taken automatically). Otherwise, your account is suspended for 15 days and then deleted.
It's very simple: you can choose either of these two methods:
Open a support ticket from your Customer Area at least 7 days before the renewal date
Send a registered letter or a fax at least 2 weeks before the renewal date
Our servers are hosted in two datacentres: in Vélizy, near Paris, and in Tours.
You will find more information about our datacentres by clicking here.
We have gathered a number of tutorials in one place to help you with specific technical topics.
These tutorials are available here: https://wiki.haisoft.fr
